As technology has advanced, workplace demographics and market demands have changed. Agility and flexibility have been pushed to the forefront of business planning.
In a world that is increasingly digital, the modern workplace isn’t necessarily a place or physical location, but instead an activity that is undertaken from anywhere, at any time, on any device. It’s flexible and demands agility.
The integration and deployment of new digital technologies is rapidly increasing across all areas of modern business. As a result, it’s drastically changing how a business operates and adapts to new ways of doing things in order to add value and remain relevant to customers in a highly competitive and rapidly changing world.
Businesses that recognise the relevance and importance of transforming their business digitally need to also consider the adverse effect it has on their IT operations. To conform to increasing end-user and business demands, changes must also be made to IT operations to avoid a surplus of management tasks that ultimately diminish business productivity.
This is particularly pertinent to a changing workforce that is increasingly remote and requiring the right tools, at the right place, at the right time. Traditional IT operations typically do not cater well for this as they are relatively fixed in terms of location, as well as legacy operations that have not evolved as transformation initiatives have taken place.
Take the current pandemic for example, business leaders quickly realised they had to pivot their business models and facilitate remote working to maintain business continuity. But many organisations were operating on a traditional procurement model and delivering devices to a dispersed workforce simply highlighted inefficiencies in both the procurement and deployment processes, which lead to avoidable delays resulting in costly unproductivity amidst already incredibly disruptive circumstances.
As a result, business leaders now understand that their workforce will likely never look the same. They must adapt to modern demands and implement processes that facilitate the streamlined delivery of technology to users, irrespective of where they may be located.
As the world becomes increasingly digital, and the adoption of flexible working strategies continues to balloon, it will dictate the need to modernise procurement and deployment methodologies to meet the needs of the modern workplace.
Let’s take a quick look at why the traditional procurement process is limited in its ability to meet modern, agile demands.
Traditional Procurement Process
Typically, a business unit owner or requesting user would raise a requisition to IT procurement via ad hoc or informal approval workflows. Once the request is approved and authorised, IT would contact their preferred supplier(s) to request quotes for the equipment requested. Once reviewed and accepted, IT would then place an order for the equipment with that supplier.
Depending on availability, the supplier might have to wait up to 4 weeks to fulfil the request. Once the equipment has been received by the supplier, it is delivered to the centralised IT team or supplier who then set about imaging, configuring the device, settings, security and applications to the end-user profile requirements in preparation to be shipped to the end-user’s location.
Most organisations will experience a delay of approximately 3-4 weeks from the initial request to the time that the end user receives their equipment and is able to be productive. In addition to this lost productivity, there are several inefficiencies and manual processes that are prone to risk and accrue unnecessary costs.
Modern Procurement with Next Technologies
When working with Next Technologies, we start by consulting with both the business and IT teams to understand the existing processes, approval workflows and varying technical requirements for different use profiles. From there, our team can build a dedicated procurement portal with as little or as much of your defined workflow and approval processes built in. This portal allows the IT Department to publish a catalogue of organisational standards that can be requested for use. This enables the person responsible for raising the internal requisition to do so via the portal, leveraging the workflows to work through the various stages of approval and purchase.
Like working with IT and the business to understand the procurement parameters, we do the same in understanding the deployment needs. Every element of this process can be automated by Next Technologies, including the building and deployment of SOE’s, asset information, AD integration for user profile settings, domain join and much more.
Additionally, we can also carry buffer stock on behalf of our customers, which enables us to deploy configured and ready-to-go devices straight to end-users regardless of location, in a matter of days (48 hours) rather than weeks. Dramatically cutting down the time to value.
With our strategic partners HP and Intel®, our aim is to ultimately provide an excellent end-user onboarding experience through automating the processes needed from procurement to deployment. All the while reducing complexity, risk, and cost. It is that simple.
At Next Technologies, modern procurement meets modern deployment. Contact the Next Technologies team on 1300 738 237 to learn how you can drive increased agility across your organisation.